Complaints

Email complaints@giraffleuk.com, or write to:

Please include your name, the email address registered to your account (if you have one), the competition involved (if any), what went wrong, and what you would like us to do.

• •We will acknowledge your complaint within 2 working days.
• •We will send you our full response within 10 working days.
• •If, exceptionally, we need longer, we will tell you why before that deadline and when you can expect our response.

Reply to our response and explain why. Your complaint will then be reviewed again and escalated internally as appropriate.